Refund policy

Your satisfaction is our top priority. We take great care to ensure every piece of jewellery is perfect, but we understand that sometimes issues can occur. While we do not offer refunds, If you receive a defective item or an item that doesn't match your order, we are here to make it right with a hassle-free exchange to ensure you get the best shopping experience.

JoZEEst  inspects all merchandise for defects, damage, and discoloration prior to shipment. Jewellery, regardless of the quality, however is fragile and we ask that some flaws be assessed to how severe it is before contacting us as it may be an easy fix.

 You have 24 hours after receiving your item to request an exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at mekarodia@gmail.com. We will provide instructions on where to send your item.

If your exchange is accepted, we must receive your items in perfect condition to be eligible for an exchange.

 Buyer is responsible for costs of sending back the package to us. So please make sure you pack the items very well so it does not get damaged during shipping. Use a courier method with tracking to ensure receiving the items within the policy timeframe.

We carry some of the items in stocks. In case an item is out of stock, it will take 1 to 4 weeks for the item to be sent to you. This will depend on the design. We will reach out to you within 2 business days to let you know.

The new exchanged items have to be of equal or higher value of the original purchase.

Shipping costs from online purchases and click and collect are non-refundable for change of mind reasons.

Once the returned items are received in perfect condition, we will initiate the exchange process.

We will honour the original discounts or promotions that were available at the time of your original purchase.

If the items are damaged, have been worn or received after 7 days of the delivery date, the order will not be eligible for an exchange and will be returned to you.

For hygiene reasons EARRINGS may not be returned or exchanged unless faulty.

Everyone's skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the color of your jewellery changing caused by skins oils.

Please note that jewellery is fragile regardless of how it is made, if your item gets damaged whilst in your use then JOZEEst is not liable to replace or refund it.

You can always contact us for any return question at mekarodia@gmail.com.